Frequently asked questions
WHEN WILL MY CREDIT CARD BE CHARGED?
Credit cards are charged at the time the order is placed.
DO YOU HAVE CUSTOMER SERVICE?
Of course! Our friendly and knowledgeable customer service rep/owner/designer and chandler is available to answer your questions via our contact form.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Orders ship within 7-10 business days and usually take 2-3 days to arrive via USPS depending on your ship to address.
I THINK I'M SOLD. HOW FRAGRANT ARE CANDYS CANDLES?
Since we use natural soy wax, our candles will not have the same scent throw as paraffin candles or others containing additives. You will be able to achieve a nice scent in an medium- large room such as a living room, bedroom, kitchen or office.
DO YOU SHIP OVERSEES?
At this time we do not offer oversees shipping.
I'M A HOARDER. HOW LONG CAN MY CANDLE SIT BEFORE USING IT?
Since our candles are made with soy wax, they will not go stale and will get better with time. After about a month of curing, the candle will reach its peak and stays there. So, even after 6 months, your candle will.
HOW CAN I TRACK MY ORDER?
You will receive an email with tracking information once your order has shipped. Additionally, you will receive another email when your order is out for deliver and when it has actually delivered.
CAN I REUSE THE CANDLE JAR?
Of course! We would love to see how you re-purpose your Candys Candle jars. When 1/4″ of wax remains, discontinue using the candle.. Our jars can be used to hold small items like pens, paper clips, cotton balls,coins, brush ,comb and other possibilities.