Shipping and Delivery:
a. We strive to process and ship orders within 5-14 business days from the date of payment confirmation.
b. Please allow 7-14 business days for delivery from the date of shipment, depending on the customer's location and the shipping and the chosen shipping method.
c. Shipping costs may vary based on the customer's location and the size/weight of the order. d. We are not responsible for any delays or damages caused during transit by the shipping carrier. However, we will assist customers in resolving such issues to the best of our abilities.
Returns and Exchanges:
a. Due to the nature of our hand-poured and crafted candles, we do not accept returns or exchanges, except in cases where the item arrives damaged.
b. If a customer receives a damaged candle, they must contact us within 24 hours of delivery to initiate a return or exchange.
c. To qualify for a return or exchange due to damage, customers must provide photographic evidence of the damaged item.
d. Refunds or replacements will be offered for damaged items at our discretion.
e. Personalized or custom-made candles are not eligible for returns or exchanges unless they arrive damaged.
Product Quality and Safety:
a. We take pride in offering quality candles
b. Our candles are hand-poured and crafted with utmost care.
c. Please note that due to the handmade nature of our candles, there may be slight variations in color, texture, and scent.
d. Candles should never be left unattended, and customers are responsible for using them safely and following the provided instructions.
e. We are not liable for any damages or injuries resulting from the misuse or improper handling of our candles.
Privacy and Data Security:
a. We respect the privacy of our customers and are committed to protecting their personal information.
b. Any personal data collected during the ordering process will be used solely for order fulfillment and will not be shared with third parties, except as required by law.
c. We employ reasonable security measures to safeguard customer data, but we cannot guarantee the absolute security of electronic transmission or storage.
a. We strive to provide excellent customer service and address any concerns promptly.
b. Customers must contact us within 24 hours of delivery regarding any issues with their order. c. Customers can reach us during business hours via phone or email.
We value feedback and will use it to improve our products and services.